Terms of Service
Overview
Welcome to Selvaine.
Throughout these Terms of Service, the words “we”, “us” and “our” refer to Selvaine. We operate this online store and provide the related website, products, information, content, features, tools and services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
These Terms of Service explain the conditions that apply when you visit our website, use our Services or purchase products from Selvaine.
By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. Please read these Terms carefully before using our website.
Section 1 – Access and Accounts
By using our Services, you confirm that you are at least the age of majority in your state, province or jurisdiction of residence, or that you have permission to use the Services as required by applicable law.
When using our website or placing an order, you may be asked to provide information such as your name, email address, billing information, payment details and shipping address.
You agree that the information you provide is accurate, complete and current.
If you create an account, you are responsible for keeping your login information secure and for activity conducted through your account. You may not sell, transfer or assign your account to another person without our permission.
Section 2 – Products
We make reasonable efforts to display our products, colors, images and descriptions as accurately as possible.
However, the appearance and colors of products may vary depending on your screen, device and display settings. We therefore cannot guarantee that the product shown on your screen will appear exactly the same in person.
Product descriptions, availability and other information may be changed without prior notice.
We reserve the right to discontinue products or limit the quantity available for purchase where reasonably necessary.
Section 3 – Orders
When you submit an order through Selvaine, you are making an offer to purchase the selected products.
We reserve the right to accept, decline or cancel an order where reasonably necessary, including in cases involving payment issues, incorrect information, suspected fraud, pricing errors or product availability.
An order is considered accepted once it has been confirmed and payment has been successfully processed.
Please carefully review your order before completing your purchase. Once an order has entered processing or has been shipped, we may not be able to modify or cancel it.
If there is a problem with your order, we will attempt to contact you using the information provided during checkout.
Returns and refunds are handled according to our Refund Policy.
Products purchased through Selvaine are intended for personal or household use unless otherwise agreed.
Section 4 – Prices and Payments
Prices, promotions and discounts displayed through our Services may be changed at any time without prior notice.
The price applicable to your purchase is the price shown when your order is placed and confirmed.
Unless otherwise stated, additional costs such as shipping, taxes, customs duties or other applicable charges may not be included in the displayed product price.
You agree to provide accurate and complete payment, billing and account information when making a purchase.
You also confirm that you are authorized to use the payment method provided and agree to pay all applicable charges associated with your order.
Section 5 – Shipping and Delivery
Delivery dates and shipping times provided by Selvaine are estimates and are not guaranteed.
Delays may occur because of shipping carriers, weather, holidays, customs procedures, high order volumes or other circumstances outside our reasonable control.
For additional information about processing times, shipping methods and delivery estimates, please review our Shipping Policy.
Section 6 – Intellectual Property
The content available through Selvaine, including our brand name, logos, text, graphics, images, designs, product information, videos and other materials, may be protected by applicable intellectual property laws.
Unless otherwise stated, this material belongs to Selvaine or is used by us with permission from the relevant owner or licensor.
You may use our website for personal and non-commercial purposes.
Without prior permission, you may not reproduce, distribute, modify, publish, sell, commercially exploit or otherwise use protected content from our Services except where permitted by applicable law.
Third-party names, trademarks and logos, including Shopify trademarks, remain the property of their respective owners.
Section 7 – Optional Third-Party Tools
We may provide access to tools, applications or services operated by third parties.
We do not necessarily control or monitor these third-party tools.
Your use of optional third-party tools is at your own discretion and may also be governed by the terms and privacy policies of the relevant provider.
We may introduce additional tools, features or functionality in the future. Unless otherwise stated, these will also form part of the Services and may be subject to these Terms.
Section 8 – Third-Party Links
Our Services may contain links to websites or services operated by third parties.
Selvaine does not control these third-party websites and is not responsible for their content, availability, privacy practices, products or services.
If you choose to visit or purchase from a third-party website, you do so subject to that third party’s applicable policies and terms.
Any questions or disputes regarding third-party products or services should generally be addressed directly to the relevant third party.
Section 9 – Shopify
Selvaine uses Shopify to provide and operate its online shopping experience.
Purchases made from our store are transactions between you and Selvaine. Shopify provides technology and services that support the operation of our store but is not the seller of products purchased directly from Selvaine.
Your use of certain Shopify functionality may also be subject to Shopify’s own terms and policies.
Section 10 – Privacy
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain information may also be processed by Shopify and relevant service providers to operate, secure and improve the Services.
Please review our Privacy Policy for additional information about how personal information may be collected, used and shared.
Section 11 – Reviews, Comments and Feedback
If you submit reviews, suggestions, comments, ideas, photographs or other content to Selvaine, you confirm that you have the necessary rights to submit that material.
Where permitted by law, you grant us permission to use, reproduce, display, adapt and publish submitted content for purposes connected with operating, improving and promoting our Services.
You may not submit content that violates another person’s rights, contains unlawful or abusive material, includes malicious software or intentionally misrepresents its source.
We reserve the right to remove content that violates these Terms or applicable law.
You remain responsible for the accuracy and legality of content you submit.
Section 12 – Errors and Inaccuracies
From time to time, information on our website may contain errors, inaccuracies or omissions.
These may relate to product descriptions, prices, promotions, availability, shipping costs or estimated delivery times.
We reserve the right to correct inaccurate information and update our Services when necessary.
Where permitted by applicable law, we may also cancel an affected order if material information relating to that order was incorrect.
Section 13 – Prohibited Uses
You may only use our Services for lawful purposes.
You may not use our Services to:
- Violate applicable laws or regulations
- Infringe our intellectual property or the rights of another person
- Harass, threaten, abuse or harm others
- Provide intentionally false or misleading information
- Distribute spam or unauthorized advertising
- Impersonate another person or organization
- Upload viruses, malware or other harmful code
- Attempt to gain unauthorized access to our website or systems
- Scrape or collect information through unauthorized automated methods
- Interfere with security measures or the proper operation of our Services
- Use our Services for fraudulent or malicious purposes
We reserve the right to restrict, suspend or terminate access to our Services where we reasonably believe these Terms have been violated.
Section 14 – Termination
We may suspend or terminate access to all or part of our Services where permitted by law, particularly where these Terms have been violated or our Services have been misused.
Any obligations or liabilities incurred before termination will remain applicable.
Sections that are intended by their nature to remain effective after termination will continue to apply.
Section 15 – Disclaimer of Warranties
We make reasonable efforts to keep our Services accurate, available and secure.
However, except where otherwise required by law, we do not guarantee that the Services will always be uninterrupted, error-free or completely secure.
To the extent permitted by applicable law, our Services and products are provided subject to the warranties and protections that cannot legally be excluded or limited.
Nothing in these Terms is intended to remove consumer rights that apply to you under mandatory law.
Section 16 – Limitation of Liability
To the fullest extent permitted by applicable law, Selvaine and its relevant service providers, partners, employees, contractors and affiliates will not be responsible for indirect, incidental, special or consequential losses resulting from your use of the Services or products purchased through them.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
Section 17 – Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable expenses arising directly from your unlawful use of the Services, violation of these Terms or infringement of another party’s rights.
Section 18 – Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to remain valid and enforceable.
Section 19 – Waiver and Entire Agreement
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with the policies and other applicable conditions published on our website, form the agreement governing your use of our Services.
Section 20 – Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
Where permitted by applicable law, Selvaine may transfer its rights or obligations as part of a business restructuring, transfer, sale or similar transaction.
Section 21 – Governing Law
These Terms and your use of the Services are governed by the laws applicable to Selvaine and your transaction, subject to any mandatory consumer protection rights or other legal rights that apply based on your place of residence.
Nothing in these Terms is intended to prevent you from exercising rights that cannot legally be waived under applicable law.
Section 22 – Headings
Section headings are included only to make these Terms easier to read and do not affect their meaning or interpretation.
Section 23 – Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes to our Services, business practices or legal requirements.
The latest version will be available on this page.
When required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services after updated Terms take effect constitutes acceptance of those changes where permitted by law.
Section 24 – Contact Information
If you have questions about these Terms of Service, please contact us:
Selvaine
Email: info@patersupply.net
Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM