Shipping Policy

Selvaine 

At Selvaine, we aim to make the delivery of your order as simple and reliable as possible. Below you can find information about our shipping times, costs and order processing.

Where We Ship

We currently ship orders within Canada. At this time, we do not offer worldwide or international shipping.

Processing & Delivery Times

The total estimated delivery time consists of:

Processing Time + Transit Time

Processing Time:
2–3 business days, Monday through Friday.

All orders are prepared and processed before shipment. Processing time is separate from the estimated delivery time.

Order Cut-Off Time:
Orders placed before 2:00 PM on business days will begin processing as soon as possible. Orders placed after the cut-off time may begin processing on the following business day.

Order Tracking

Once your order has been shipped and tracking information is available, you will receive tracking details so you can follow the progress of your delivery.

Please allow some time for tracking information to become active after your order has been handed over to the shipping carrier.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

If you notice an error in your delivery information, contact us as soon as possible at info@patersupply.net. We cannot guarantee that changes can be made once an order has already been processed or shipped.

Delivery Delays

Although we do our best to have every order delivered within the estimated timeframe, occasional delays may occur.

If you have questions about the status of your order, please contact our customer support team and we will be happy to assist you.

Contact Us

For questions about shipping or your order, please contact:

Selvaine
Email: info@patersupply.net

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM