Refund Policy
Selvaine
Thank you for shopping with Selvaine. We want you to feel confident when placing an order with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must be unused, unworn and in the same condition in which you received it. The item must also be returned in its original packaging where applicable.
Please keep your order confirmation or other proof of purchase, as this may be required to process your return.
How to Request a Return
Contact Us
Before sending an item back, please contact our customer service team at info@patersupply.net.
Please include your order information and the reason for your return.
Return Approval
Once your return request has been reviewed and approved, we will provide you with the necessary return instructions.
Please do not send products back before receiving these instructions.
Prepare Your Return
Make sure the item is securely packaged and includes all original accessories, labels and packaging where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or an incorrect product was sent by us.
We recommend using a tracked shipping service, as Selvaine cannot be held responsible for return packages that are lost during transit.
Refunds
Once we receive your return, we will inspect the item to make sure it meets our return requirements.
We will notify you by email once your return has been received and let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 7 business days.
Please keep in mind that your bank or payment provider may require additional processing time before the refund appears in your account.
Items That Cannot Be Returned
The following items are not eligible for a refund:
- Items that have been worn, used, washed or damaged after delivery
- Items returned outside the 30-day return period
- Items that do not meet our return requirements
- Gift items where applicable
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible at info@patersupply.net.
Please include your order details, a description of the issue and clear photos showing the problem.
Our customer service team will review the situation and work with you to find an appropriate solution.
Exchanges
If you would like a different product, size or variation, the quickest option is to return the original item.
Once your return has been accepted, you can place a separate order for the item you would like instead.
Contact Us
If you have questions about a return or refund, please contact us:
Selvaine
Email: info@patersupply.net
Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM