Selvaine

Selvaine operates this online store and provides the related website, products, content, features, tools and services available through it (collectively, the “Services”). Our store is powered by Shopify, which helps us provide our Services to you.

This Privacy Policy explains how Selvaine collects, uses, stores and shares your personal information when you visit our website, place an order, use our Services or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Selvaine, we may collect or process certain personal information, including:

Contact information such as your name, email address, telephone number, billing address and shipping address.

Payment information such as payment method, payment details, transaction information and payment confirmation. Payments may be processed through third-party payment providers.

Account information such as your username, password, preferences and account settings.

Order and shopping information such as products you view, add to your cart or wishlist, purchase, return, exchange or cancel.

Communication information including information you provide when contacting our customer service team.

Device information such as your browser, device type, IP address, network connection and other technical identifiers.

Website usage information such as how you browse, access and interact with our website and Services.

How We Collect Personal Information

We may receive personal information:

Directly from you, for example when you place an order, create an account, contact us or otherwise provide information to us.

Automatically, when you visit or use our website, including through cookies and similar technologies.

From service providers, including companies that help us operate our website, process payments, fulfil orders or provide other business services.

From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and improve our Services. This includes processing payments and orders, arranging shipping, managing accounts, handling returns and exchanges, remembering your preferences and improving your shopping experience.

Marketing and advertising. Where permitted, we may use your information to send promotional communications or show you advertising related to Selvaine and our products. You can unsubscribe from promotional emails at any time.

Security and fraud prevention. We may process information to protect our customers and business, verify transactions and accounts, and detect or investigate potentially fraudulent, illegal or malicious activity.

Communicate with you. We use personal information to respond to questions, provide customer service and communicate with you about your purchases or account.

Meet legal requirements. We may process or retain information when reasonably necessary to comply with applicable laws, respond to lawful requests or protect our legal rights.

How We Share Personal Information

We may share personal information with third parties when necessary to operate Selvaine and provide our Services.

This may include Shopify, payment processors, fulfilment and delivery providers, IT and hosting providers, analytics services, customer support providers and other companies that perform services on our behalf.

We may also share information with marketing and business partners where permitted by applicable law.

Information may be disclosed when you specifically request or consent to it, such as when information must be provided to a delivery company to complete your order.

We may also disclose information where required by law, during certain business transactions or where reasonably necessary to protect Selvaine, our customers or others.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information relating to your access to and use of our store to provide and improve its services.

Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside the country where you live.

For more information about how Shopify processes personal information, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

When you visit a third-party website, its own privacy practices and terms apply. Selvaine is not responsible for the privacy, security, accuracy or content of websites that we do not own or control.

We recommend reviewing the applicable privacy policies before providing personal information to third-party services.

Children's Privacy

Our Services are not intended for children under the applicable age of majority.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review the situation and, where appropriate, delete the information.

Security and Data Retention

We take reasonable measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for purposes such as processing orders, maintaining accounts, providing our Services, resolving disputes, meeting legal requirements and enforcing our agreements.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

• The right to request access to personal information we hold about you.

• The right to request deletion of certain personal information.

• The right to request correction of inaccurate personal information.

• The right to request a copy of certain personal information.

• The right to object to or restrict certain processing activities where applicable.

• The right to opt out of certain forms of targeted advertising, sale or sharing of personal information where provided by law.

• The right to withdraw consent where our processing relies on your consent.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before completing certain privacy requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Communications

If you receive promotional emails from Selvaine, you can unsubscribe at any time by using the unsubscribe link provided in those emails.

Even after unsubscribing from marketing communications, we may still send important non-promotional communications relating to your account, purchases, orders or customer service requests.

International Data Transfers

Your personal information may be transferred, processed or stored outside the country or region where you live.

Where applicable law requires specific safeguards for international transfers, we or our service providers will use recognized legal mechanisms or other appropriate safeguards.

Complaints

If you have concerns or complaints regarding how Selvaine handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact or submit a complaint to the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal obligations or regulatory requirements.

When changes are made, the revised Privacy Policy will be published on our website and the “Last Updated” date will be updated accordingly.

Contact Us

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact us:

Selvaine
Email: info@patersupply.net